Technology Updates

The 'Desk' is relocating ...

At Cividesk, we are constantly trying to bring value to our customers and facilitate their use of CiviCRM. A few years ago, we created the 'desk' for this very purpose. The 'desk' is a suite of applications available exclusively to our customers. These applications have grown over the years to now include one-click access to our Ticketing system and Knowledge Base, a Video Library with all our CiviTips recordings, and our Training Calendar.

CiviCRM 4.7 upgrade

CiviDesk is excited to announce that we plan on upgrading all our customers to CiviCRM 4.7 in the very short term. CiviCRM 4.7 has been out there for a while now and we strongly believe now is a good time to upgrade. We have already upgraded a few of our customers to CiviCRM 4.7 and are quite pleased with its functionality and maturity.

This new version includes heaps of new features that will increase your organization's efficiency, and it's quality has significantly increased from previous releases.

CiviMail: the Next Frontier

For many using CiviCRM, CiviMail is the least attractive feature. Though very powerful and reliable and fully integrated, it is not as user friendly as MailChimp or Constant Contact can be. The main thing that CiviMail has going for it, however, is that CiviMail is part of CiviCRM which means that you do not have to deal with synchronization challenges with an external application. In addition, all your readers activities such as opened mail, clickthrough, forward email, and unsubscribe are stored in CiviCRM rather than in a separate database giving you concrete data to tie together with the rest of the information in your CRM.

Reliably sending our customer's emails

Email is critical for everybody, but even more so for nonprofit organizations as this represents the primary means to spread the word about their mission, showcase their results, and directly or indirectly sollicit the donations that are critical to their very existence.

We know this well at Cividesk, and have created a world-class email infrastructure to make sure we very reliably send our customer's emails. Here is a sneak peak at that infrastructure and the choices behind it:

CiviCRM Monthly Upgrade Schedule

CiviCRM has announced a new monthly release schedule. This release schedule means that Cividesk will be able to provide bug fixes and feature updates on a monthly basis!

When a new release is made by the CiviCRM project, we test it and then include that new release into our Software as a Service offering so you can benefit of it immediatly.

New releases are exciting because they mean that regular and timely improvements are made to the platform instead of long wait times for updates. We keep your system current and up to date with the latest and greatest from CiviCRM! 

The Mail Must Go Through

There are two competing interests when it comes to email. We all want our email to be delivered and yet we do not want to get spam.  80% of email traffic on the Internet is spam.  To combat this Internet Service Providers (ISPs) are trying to verify (authenticate) that senders of email are who they say they are. 

The two main ways that this is done today is by using SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail).