Have a question as you are entering information into CiviCRM? Cividesk is here to help!
Have you noticed a little tab peeking out at you from CiviCRM?
This little tab is the Cividesk help widget - whenever you find yourself with a question when performing a task in CiviCRM and this tab has a number on it, click on the black arrow for a list of FAQs related to the screen you are on.
For a full list of FAQs, visit the knowledge base - you can get there by clicking on the Desk hyperlink in CiviCRM, and then clicking on the Ticketing app:
Click on either on the Knowledgebase menu item or on "Frequently Asked Questions (FAQs)" hyperlink: