EN 
FR Service Plan
A monthly plan that supports all of your CiviCRM needs
Hosting & Infrastructure
Our hosting infrastructure is purpose-built for CiviCRM, delivering reliability, security, performance, and scalability. Whether you require a cost-effective shared environment or a dedicated server with resources exclusively allocated to your organization, we provide hosting solutions tailored to your needs.
Designed for growth and peak demand, our infrastructure can scale quickly—both vertically and horizontally—to accommodate traffic surges and evolving organizational requirements. Daily backups ensure business continuity and peace of mind. Development and staging environments are also available.
System Maintenance
Keeping your website and CiviCRM up to date is essential to ensuring security, reliability, and long-term performance. Our proactive maintenance service includes the ongoing installation of security patches, CMS updates, and module or plugin updates—without requiring any action on your part.
We also manage CiviCRM security releases and version upgrades as they become available, helping your organization benefit from the latest improvements while minimizing risks. With regular maintenance performed by our team, you can be confident that your platform remains secure, stable, and fully compatible.
Unlimited Customer Support
Our experienced support team provides unlimited technical assistance for your website and CiviCRM platform, with no limits on the number of support requests you can submit or the time we dedicate to helping you.
With many years of CiviCRM expertise, our specialists are available by phone, email, and through our iticketing system.To provide faster and more effective support, we frequently conduct screen-sharing sessions and often include short instructional videos with our responses, making it easier for your team to understand solutions and best practices.
Email Service
Sending email through CiviCRM requires a reliable external email delivery service to protect your organization’s sender reputation and reduce the risk of messages being blocked or blacklisted.
A professional email delivery service provides the infrastructure needed to improve deliverability, monitor reputation, and access advanced tracking and reporting tools. We handle the complete setup and integration of the email service, ensuring your messages are delivered reliably, subscriber preferences are respected, and bounced emails are managed automatically.
Guidance & Mentoring
Beyond technical support, we work closely with your team to help you get the most value from CiviCRM.By taking the time to understand your organization, processes, and your goals, we build long-term partnerships and become a trusted extension of your team, providing ongoing guidance as your needs evolve.
Whenever you need advice, we schedule a meeting to discuss your challenges, and develop practical strategies. Whether you’re planning a new initiative, optimizing workflows, or evaluating new features, we’ll help you identify the best path forward and recommend solutions tailored to your organization.
Video Tutorials
We believe that confident, well-trained users get more value from CiviCRM and are better equipped to support your organization’s goals.
To encourage ongoing learning and adoption, we provide a growing library of video tutorials covering a wide range of CiviCRM features and best practices. These on-demand resources help users learn at their own pace, improve their efficiency, and discover new ways to leverage the platform.